If your Personal Trainer is more than 10 minutes late for your session you will be entitled to a complimentary session, along with any remaining time you still have for that session.

If you are late for your session, your session will be reduced in accordance with that time. If you are more than 25 minutes late, your Personal Trainer may choose to cancel the session and you may lose that session, in which case no refund will be made.

Sessions must be canceled at least 24 hours in advance, or else you run the risk of losing the session without a refund. Late cancellations are only acceptable for the following situations. 

Any other refunds are entirely at the discretion of the personal trainer